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What You Agree to When You Use jitab

These terms set out the rules between you and jitab — what we expect from your account, what you can expect from us, and how disputes are handled.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket wallet rules includedTerms updated when policy changes
jitab What You Agree to When You Use jitab
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security matters to us. We use SSL encryption on every page and require OTP verification for login and for changes to your registered bKash, Nagad, or Rocket wallet number. We do not store your mobile wallet PIN — that stays between you and your wallet provider. Account data is retained for as long as your account is active and for a period after closure as required by applicable policy.

SSL on Every Page All account pages run over SSL. Your login details, wallet numbers, and transaction history are encrypted in transit so they are not exposed to third parties during any session.
OTP Wallet Verification Any change to your registered bKash, Nagad, or Rocket number triggers an OTP step to the original number. This prevents unauthorised wallet swaps and keeps your withdrawal path secure.
Data Retention Policy We keep your account data while your account is open and for a set period after closure. You can request a data summary or deletion through our support team at any time.
Dispute and Change Requests To update account details or raise a formal dispute, contact support in writing via live chat or email. Changes to wallet records are approved only after identity verification is complete.
TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear, or you need to flag a dispute or request an account review, our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, by email, or through our help centre. We aim to respond to terms and account queries within one business day. Players in Dhaka and Chittagong can also use the in-app chat for faster routing during active hours.

Live Chat Open your account dashboard and tap the chat icon. Available during active support hours for terms queries, account reviews, and wallet disputes involving bKash, Nagad, or Rocket.
Email Support Send terms or account questions to our support address listed in the help centre. Include your registered wallet number so our team can locate your account record quickly.
Help Centre Our help centre covers common terms questions, account eligibility checks, and the steps to raise a formal dispute. Find it under the Support tab in your account settings.

Common Questions About jitab Terms

These are the questions we see most often about how our terms work, what your rights are, and how to act on them.

Account eligibility depends on your local law and the eligible regions we serve. You must provide accurate personal details at registration. Accounts opened with false information may be closed without prior notice.

A breach of these terms — including providing false details, exploiting a technical error, or violating fair-use rules — can result in account suspension. We will notify you and explain the reason where we are permitted to do so.

Withdrawals go to the wallet number registered on your account. If you need to change that number, contact support in writing. We verify the request before approving any wallet change for security reasons.

Contact our support team within 30 days of the transaction in question. Give us your account details and the transaction reference. Claims outside that window may fall outside our reviewable period under these terms.

We post updates in your account dashboard and, where required, send a notification to your registered contact. Continuing to use your account after a change is posted means you accept the updated terms.

Send a request through live chat or email support. Include your registered wallet number for identity verification. We handle both data requests and account closures under the terms of your account agreement.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.