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How jitab Handles Your Personal Information

Your account data, payment activity, and device information are handled under this Privacy Policy. Access to jitab and the scope of data processing depends on your local law and eligible regions — read this page to understand what we collect, why we collect it…

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jitab How jitab Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. Players in Dhaka and Chittagong can reach us through the channels below — we aim to respond to data requests within the timeframe required by applicable rules in your region.

Live Chat Open the chat widget inside your account dashboard. Available during our standard support hours for account and data queries.
Email Support Send your data request to our support address listed in your account settings. Include your registered contact detail so we can verify your identity.
Account Settings Some data corrections — display name, contact number, preferred payment method — can be made directly inside your account profile without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security practices across your account and payment data. Here is how each area works in practice.

Payment Data Security

Deposits and withdrawals via bKash, Nagad, and Rocket pass through encrypted connections. We store only the transaction reference and amount — never your mobile banking PIN or full wallet credentials.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can adjust non-essential cookie preferences through the cookie settings link in the site footer.

Account Access Logs

Every login to your account is timestamped and tied to a device fingerprint. If we detect an unfamiliar device or location, we trigger an OTP verification step before granting access.

Data Retention and Deletion

Active account data is retained while your account is open. On account closure, we delete non-mandatory data within a reasonable period and retain only what financial regulations in eligible regions require us to keep.

Common Questions About Your Data

Straight answers to what our account holders ask most about privacy, data access, and their rights under this policy.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data automatically when you access the lobby.

Yes. Send a data access request through live chat or the support email in your account settings. We will verify your identity and provide the relevant records within the applicable timeframe for your region.

We store transaction references and amounts only. Your mobile wallet PIN and full account credentials are never recorded or held on our systems at any point during a deposit or withdrawal.

We do not sell your data. We share only what is necessary with payment processors and identity verification services that support your account, and only under data processing agreements that restrict their use of your information.

Contact support via live chat or email with a deletion request. We will close your account and delete non-mandatory data on our standard schedule, retaining only what applicable financial regulations in eligible regions require.

The policy covers all account holders, but the specific rights and obligations that apply to you depend on your local law and the eligible regions our platform serves. Check with local legal advice if you are unsure.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.