bKash Help for Your jitab Account

A bKash transaction ID is the ten-digit reference code bKash generates when you complete a payment. You'll find it in your bKash app statement next to the transfer amount, and you paste it into the jitab deposit screen so we can match your incoming payment to your account.

Pending deposit means we've logged your bKash transfer request but haven't yet received the final confirmation from the bKash gateway. Most pending states clear within ninety seconds; if yours stays pending past two minutes, open live chat with your transaction ID so we can check the gateway log.

Wallet verification is the one-time process where you prove you own the bKash number registered in your jitab account. You upload a screenshot of your bKash transaction history showing your number, and once approved, withdrawals to that number process automatically without a second manual check.

A transaction reference lets us match the money you sent via bKash to your specific jitab account. Without it, we can see an incoming payment but can't confirm which account it belongs to, so your deposit stays unallocated until you supply the reference from your bKash app.

A duplicate deposit happens when you send the same bKash amount twice because the first transfer appeared to time out, but both payments actually reached the gateway and credited your wallet. If you catch it within the hour, contact support with both transaction IDs to reverse one.

Gateway timeout means the connection between jitab and the bKash payment API dropped before we received confirmation that your transfer completed. Your bKash balance may already show the deduction; check your transaction history and submit the ID through the cashier so we can credit your wallet manually.